Defining Levels of Quality in Technical Documentation

I’ve been a technical communicator for over 18 years. With those years, comes experience in planning, writing, editing, and managing.

Of those, writing and editing are tasks I perform daily and instinctively.

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Recommended Reading: Technical Documentation and the Buyer’s Journey…

The “customer journey” is something I’ve been learning a lot about lately.

I highly recommend this (quick) read from Hannan Saltzman at ZOOMIN, Ensuring Technical Content Fills — Not Creates — Gaps on the Buyer’s Journey.

Continue reading “Recommended Reading: Technical Documentation and the Buyer’s Journey…”